This policy is issued by Let's Bounce Australia Pty Ltd (ABN 652 202 278), a wholly owned subsidiary of Bounce Rideshare Pty Ltd (ABN 651 064 952).
Let's Bounce Australia Pty Ltd (ABN 652 202 278) ("Bounce", "we", "our" or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian privacy laws.
This Privacy Policy explains how Bounce collects, holds, uses, discloses, stores and otherwise manages personal information relating to individuals who apply to become, or are, drivers using the Bounce Driver Platform.
This Privacy Policy applies whenever you:
By creating a Bounce Driver account or otherwise providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
Let's Bounce Australia Pty Ltd operates the Bounce Driver Platform, which connects independent drivers with riders requesting commercial passenger vehicle services.
Our contact details are provided at the end of this Privacy Policy.
This Privacy Policy applies only to the Bounce Driver Platform.
It applies to:
This Privacy Policy does not apply to information collected by third parties whose services are integrated into the Bounce Driver Platform unless otherwise stated.
We may collect:
We may collect:
Where required, we collect:
We may collect:
We may collect information obtained through identity verification processes including:
Where required by law or Bounce policy, we may collect:
We may collect:
To facilitate payouts, we may collect:
Sensitive payment credentials are generally processed by our payment service providers and are not stored by Bounce.
We may collect:
We collect information relating to trips completed through the Bounce Driver Platform, including:
When location services are enabled, Bounce collects precise GPS location information while you are:
Location information assists us to allocate trips, calculate fares, improve navigation, investigate incidents, provide safety features, detect fraud and comply with legal obligations.
We collect information relating to:
Where applicable, we collect information relating to:
We collect information contained in communications between you and Bounce, including:
Calls may be recorded where permitted by law.
We collect ratings, compliments, complaints and feedback submitted by riders and drivers.
We may collect:
We may collect information regarding your use of the Driver Platform, including:
We collect information directly from you when you:
We may also collect information from:
We collect your personal information to:
The purposes for which Bounce uses personal information depend on the type of information collected. The main uses of each category include:
Bounce will not use personal or sensitive information for a materially different purpose unless the use is authorised by law or we provide any required notice and obtain consent where applicable.
Bounce does not sell Driver personal information.
Bounce does not use or disclose precise Driver location information, identity documents, driver licence information, police-check information, biometric information, facial verification information, banking information or safety incident information for third-party advertising.
Bounce may use limited technical, device, usage or analytics information to understand how the Bounce Driver Platform is used, measure performance, diagnose technical issues, maintain security and improve our services.
Where analytics or technology providers receive information such as device identifiers, IP addresses, app activity, crash information or usage data, Bounce will disclose that collection and sharing in this Privacy Policy and in any applicable app-store privacy or data-safety declaration.
Bounce will not share Driver personal information with an advertising provider for targeted or personalised advertising unless:
Service-related communications, Driver education, platform updates and promotions sent directly by Bounce are not considered a sale of personal information.
Bounce may require you to complete identity verification before, during or after onboarding.
Verification may include:
Failure to complete required verification may prevent access to the Driver Platform.
Bounce may collect and handle certain information that is classified as sensitive information under applicable privacy laws.
Sensitive information we may collect includes:
Bounce collects sensitive information only where it is reasonably necessary for one or more of the following purposes:
Bounce will not collect sensitive information merely because it may be useful or convenient.
Where required by law, Bounce will obtain your express consent before collecting sensitive information.
Consent may be obtained through:
Creating a Bounce Driver Account or generally using the Bounce Driver App does not, by itself, constitute express consent to every collection or use of sensitive information.
You may decline to provide sensitive information where collection is based on consent. However, if the information is necessary to verify your identity, assess your eligibility, comply with law or provide a core Driver Platform feature, Bounce may be unable to approve or maintain your Driver Account.
Bounce may use facial verification technology to compare a selfie or live image with the photograph displayed on your driver licence, identity document or approved Driver profile.
This process may involve:
Depending on the technology used by the relevant identity verification provider, the process may generate a mathematical representation or biometric template derived from your facial image.
Bounce will disclose, through the Bounce Driver App or the relevant verification process, whether a biometric template is generated and whether it is stored by Bounce or the identity verification provider.
Confirm and insert one of the following statements before publication:
Option A — no biometric template retained: Neither Bounce nor its identity verification provider retains a biometric template after the identity verification process is completed, except where temporarily required to complete the verification, investigate fraud or comply with law.
Option B — provider retains biometric template: Bounce's identity verification provider may retain a biometric template or facial verification data for the period described in the provider's privacy notice and as permitted by law. Bounce may receive the verification result, similarity score, fraud indicators and verification status but does not ordinarily receive the underlying biometric template.
Option C — Bounce retains biometric information: Bounce may retain biometric information or a biometric template for the limited purposes described in this section. The information will be stored securely and retained only for the period reasonably necessary for identity verification, fraud prevention, account security or legal compliance.
Biometric information, facial comparison results and verification images will only be used for purposes including:
Bounce will not use biometric information for:
Sensitive information is retained only for as long as reasonably necessary for the purpose for which it was collected or as required or authorised by law.
Retention periods may depend on:
Identity verification images, facial comparison results and biometric information will be deleted or de-identified when they are no longer reasonably required, unless Bounce or the relevant provider is required or authorised by law to retain them.
The applicable biometric retention period or criteria will be disclosed during the verification process or in Bounce's Data Retention Policy.
Bounce may disclose sensitive information only where reasonably necessary and permitted by law, including to:
Service providers handling sensitive information on behalf of Bounce are required to use it only for authorised purposes and to apply appropriate security protections, subject to their own legal obligations.
Bounce will not sell sensitive information.
Automated systems may assist Bounce and its verification providers to assess identity documents, selfies, liveness checks, facial similarity and fraud indicators.
An automated verification result may lead to:
Where an automated result materially affects your application or access to the Bounce Driver Platform, you may request manual review by contacting Bounce Support using the details in the Contact Us section.
As part of a manual review, Bounce may:
Manual review does not guarantee that an automated result will be overturned, but Bounce will consider the available information and make a final decision in accordance with applicable law and Bounce's safety and eligibility requirements.
The Bounce Driver App requires access to location information to provide core features of the Bounce Driver Platform.
Before collecting location information, Bounce will request the relevant location permission through your device. Where required by applicable law or platform policy, Bounce will also provide a separate, prominent in-app disclosure and obtain your affirmative consent before the collection begins.
Depending on the permissions you grant and how you use the Bounce Driver App, Bounce may collect precise or approximate location information while you are:
using another feature that requires location information.
Where background location access is enabled, location information may continue to be collected while you are online or completing an active Trip, including when the Bounce Driver App is minimised, running in the background or not visible on your screen.
Before requesting background location permission, Bounce will provide a prominent in-app disclosure explaining:
Background location information may be required to:
Bounce does not collect background location information merely because you have installed the Bounce Driver App. Background location collection will only occur where the relevant permission has been granted and the collection is required for a disclosed Driver Platform feature.
You may manage or withdraw location permissions through your device settings. Withdrawing or limiting location permission does not affect the lawfulness of information collected before the permission was withdrawn. However, because location information is necessary for core Driver Platform functionality, limiting or disabling location access may prevent you from:
Where you withdraw consent for a location use that relies on consent, Bounce will stop collecting or using location information for that purpose unless the collection, use or retention is otherwise authorised or required by law.
Location information collected through the Bounce Driver App may be retained and handled in accordance with the Data Retention section of this Privacy Policy.
To provide the Bounce Driver Platform and its features, the Bounce Driver App may request permission to access certain functions or features of your device.
Depending on the services you use, these permissions may include:
You may decline certain permissions through your device settings. However, if required permissions are disabled, some features of the Bounce Driver Platform may not function correctly or may become unavailable.
During onboarding or while using the Bounce Driver Platform, you may be required to upload photographs or copies of documents.
These may include:
These photographs and documents may be reviewed by authorised Bounce personnel, identity verification providers, document verification providers and regulators where required by law.
We use these documents to verify your eligibility, detect fraud, maintain platform integrity and comply with applicable legal obligations.
Bounce offers a range of safety features designed to protect drivers, riders and the community.
These features may include:
Information generated through safety features may be used to assist emergency services, investigate incidents, resolve disputes, improve platform safety and comply with legal obligations.
Drivers may choose to install and operate dashcams within their vehicles.
Where a driver registers a dashcam through the Bounce Driver Platform, Bounce may record that a dashcam is present so that riders can be notified before entering the vehicle.
Bounce does not ordinarily receive or store dashcam footage unless:
Drivers remain solely responsible for ensuring their use of dashcams complies with all applicable privacy, surveillance and recording laws.
Bounce uses personal information to detect, investigate and prevent:
We may combine information collected through the Driver Platform with information received from verification providers, payment processors and government authorities where permitted by law.
Bounce may use automated systems to assist with:
Automated systems are used to assist decision-making but may also be supplemented by manual review where appropriate.
Bounce uses third-party payment providers to facilitate rider payments and driver payouts.
Payment information may include:
Bounce does not generally store full payment card information belonging to riders.
Bounce uses Stripe and related payment services to facilitate identity verification, payment processing and driver payouts.
Where applicable, personal information may be shared with Stripe for purposes including:
Information processed by Stripe is subject to Stripe's own privacy practices.
Bounce may collect, use and disclose personal information where reasonably necessary to comply with applicable legislation, regulatory requirements and lawful directions.
This may include compliance with obligations relating to:
Where required or authorised by law, Bounce may collect, verify, use and disclose information relating to:
Bounce may also receive information from Safe Transport Victoria relating to a driver's accreditation or eligibility to provide commercial passenger vehicle services.
Bounce may disclose personal information to:
We only disclose information where reasonably necessary to provide our services, comply with legal obligations or protect legitimate interests.
Some of our service providers may store or process information outside Australia.
Where personal information is disclosed overseas, Bounce will take reasonable steps to ensure appropriate safeguards are in place consistent with Australian privacy laws.
When you visit the Bounce website, we may collect information through:
These technologies help us improve website functionality, remember preferences, understand website usage, measure marketing effectiveness and improve security.
You may adjust your browser settings to refuse cookies, although some website functionality may be affected.
Bounce may send you communications relating to:
Where required by law, you may opt out of marketing communications at any time.
Service-related communications necessary for operating your driver account may still be sent.
Bounce takes reasonable technical, administrative and organisational measures to protect personal information against:
Security measures may include encryption, access controls, secure cloud infrastructure, authentication controls, monitoring and audit logging.
Despite these measures, no electronic transmission or storage method can be guaranteed to be completely secure.
Bounce retains personal information only for as long as it is reasonably necessary for the purpose for which it was collected, or as required or authorised by applicable law.
The retention period for personal information depends on the type of information, the reason it was collected, whether your Driver Account remains active and any applicable legal, regulatory, taxation, safety, insurance, dispute-resolution or fraud-prevention requirements.
When determining an appropriate retention period, Bounce may consider:
Information relating to an unsuccessful, withdrawn or incomplete Driver application may be retained for a limited period where reasonably necessary to:
Information that is no longer required for one of these purposes will be deleted or de-identified where reasonably practicable.
Information associated with an approved Driver Account may be retained while the account remains active and for a reasonable period after the account is closed, deactivated or deleted.
Former Driver Account information may be retained where necessary to:
Driver licences, identity documents, CPV Driver Accreditation records, Vehicle documents, insurance information and related verification records may be retained while your Driver Account remains active and for any further period reasonably necessary to:
Where Bounce does not need to retain a complete copy of a document, Bounce may retain only the verification outcome, document type, expiry date, reference number or other limited compliance record.
Selfie verification images, facial comparison results, liveness-check outcomes, similarity scores and biometric information will be retained only for as long as reasonably necessary for:
The specific retention period may depend on whether biometric information is stored by Bounce or by an identity verification provider.
Where biometric information is no longer reasonably necessary, Bounce will take reasonable steps to delete or de-identify it, unless retention is required or authorised by law.
National Police Check and background-screening information may be retained for as long as reasonably necessary to:
Where appropriate, Bounce may retain only the check status, date, reference number, outcome or expiry information rather than the complete underlying report.
Trip and location information may be retained for a period reasonably necessary to:
Location information may be retained in a more detailed form for a shorter period and later aggregated or de-identified where Bounce no longer requires precise identifiable location information.
Payment, payout, fare, refund, adjustment, tax, GST, banking and transaction records may be retained for the period required under applicable taxation, corporate, accounting, financial reporting and anti-fraud requirements.
These records may also be retained while a payout, refund, chargeback, adjustment, audit, dispute or legal matter remains unresolved.
Safety reports, complaints, insurance matters, notifiable incidents, allegations of misconduct and investigation records may be retained until the matter is resolved and for any further period reasonably necessary to:
Serious safety and misconduct records may be retained for longer periods where necessary to prevent repeated harm or improper re-registration.
Recorded calls, emails, live-chat records, support tickets and other communications may be retained for a period reasonably necessary to:
Recorded calls will not be retained for longer than reasonably necessary for the purpose for which the recording was made, unless a longer period is required because of an unresolved complaint, investigation or legal matter.
Bounce does not ordinarily collect or retain Driver dashcam footage.
Where dashcam footage is voluntarily submitted or requested in connection with an incident, complaint, insurance matter or investigation, it may be retained until the matter is resolved and for any further period reasonably necessary to:
Dashcam footage will not be used for unrelated advertising or marketing purposes.
Bounce may retain fraud-prevention, account-security and platform-integrity records for as long as reasonably necessary to:
Fraud-prevention records may be retained after account closure where the continuing retention is proportionate to the security or fraud risk.
Personal information deleted from active systems may remain temporarily in secure backups until those backups are overwritten, deleted or expire in accordance with Bounce's backup retention schedule.
Information retained only in a backup will not ordinarily be accessed or used for operational purposes unless the backup is restored for disaster recovery, security, legal or technical reasons.
Where a backup is restored, Bounce will take reasonable steps to ensure that information previously scheduled for deletion is deleted again or otherwise appropriately handled.
Where personal information is no longer required for a lawful purpose, Bounce will take reasonable steps to securely delete, destroy or de-identify it.
Bounce may retain de-identified or aggregated information for analytics, safety analysis, research, service improvement and statistical reporting where the information can no longer reasonably identify you.
Further information about the deletion of information following an account deletion request is provided in Section 26 of this Privacy Policy.
You may request access to personal information we hold about you or request correction of inaccurate, incomplete or outdated information.
Bounce may require reasonable verification of your identity before processing such requests.
Access may be refused where permitted by applicable law.
You may request permanent deletion of your Bounce Driver account and the personal information associated with that account at any time, subject to the retention requirements described below.
You may initiate an account deletion request:
If you cannot access either deletion method, you may contact Bounce Support at [insert support or privacy email address] to request assistance.
The website deletion process will allow you to initiate an account deletion request without needing to download, reinstall or sign in to the Bounce Driver App.
Bounce may take reasonable steps to verify your identity and confirm that you are authorised to delete the account before processing the request. This may include asking you to verify your email address, mobile number, identity information or other account details.
An account deletion request is a request to permanently close your Bounce Driver account and delete the personal information associated with it, subject to any information Bounce is legally permitted or required to retain.
Temporary suspension, deactivation, restriction, disabling or freezing of a Driver Account does not constitute permanent account deletion.
Once your account deletion request has been verified and processed:
Deleting your Bounce Driver account does not automatically cancel any outstanding payment, payout, refund, chargeback, investigation, complaint, regulatory matter or amount owed by you or to you.
Before requesting deletion, you should withdraw any available Driver Earnings and download any records you wish to retain, where those options are available.
Subject to the retention requirements below, information deleted following account closure may include:
Deletion may occur from active production systems first and subsequently from encrypted backups in accordance with Bounce’s backup rotation and deletion processes.
Some information may remain temporarily in secure backups until those backups are overwritten, deleted or expire in accordance with Bounce’s standard backup retention schedule. Information retained only in backups will not ordinarily be used for operational purposes unless the backup is restored for security, disaster recovery or legal reasons.
Bounce may retain certain personal information after your account is deleted where the information remains reasonably necessary or where retention is required or authorised by law.
Information that may be retained includes:
Bounce will not retain personal information merely because it may be useful in the future. Retained information will be limited to what is reasonably necessary for the relevant lawful purpose.
Bounce may retain information following account deletion where reasonably necessary to:
Where information is retained for one of these purposes, Bounce may restrict its use so that it is not used for unrelated purposes.
The period for which information is retained depends on the type of information, the purpose for which it was collected and any applicable legal or regulatory requirement.
Bounce determines appropriate retention periods by considering:
Unless a longer or shorter period is required in the circumstances, Bounce may generally retain:
More specific retention periods may be published in a separate Bounce Data Retention Policy or provided to you upon request.
Where Bounce no longer requires information in an identifiable form but may lawfully retain it for analytics, research, safety analysis, service improvement or statistical reporting, Bounce may de-identify or aggregate the information.
De-identification involves taking reasonable steps to remove or alter identifying information so that an individual is no longer reasonably identifiable.
De-identified or aggregated information may be retained for longer than identifiable personal information where it can no longer reasonably be linked to you.
Bounce will not represent information as de-identified where there remains a reasonable likelihood that you could be re-identified from the information alone or when combined with other information reasonably available to Bounce.
Bounce will process verified deletion requests within a reasonable period, subject to any outstanding legal, regulatory, safety, payment or security matter.
Bounce may delay final deletion where:
Where reasonably practicable, Bounce will notify you when your account has been deleted or explain why certain information must be retained.
You may contact Bounce before deletion is completed to ask that your request be withdrawn.
Once the account and associated information have been permanently deleted, Bounce may be unable to restore the account, Driver history, settings, documents or other deleted information.
If you later wish to drive with Bounce again, you may be required to submit a new application and complete all applicable onboarding, identity, eligibility, Vehicle and regulatory checks.
Account deletion does not prevent you from requesting access to or correction of personal information Bounce continues to hold about you, subject to applicable law.
You may contact Bounce using the details in the Contact Us section to:
Where retained personal information is no longer required for a lawful purpose, Bounce will take reasonable steps to delete or de-identify it.
Bounce may amend this Privacy Policy from time to time.
The most current version will be made available through the Bounce Driver App and our website.
Your continued use of the Bounce Driver Platform after changes take effect constitutes acknowledgement of the updated Privacy Policy.
If you believe Bounce has breached applicable privacy laws or mishandled your personal information, you may submit a privacy complaint to us.
We will investigate your complaint and endeavour to respond within a reasonable period.
If you are dissatisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner.
If you have questions regarding this Privacy Policy or our privacy practices, please contact Support.